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Epic IT Support

Veteran-owned · MSP & MSSP

The engineering other IT teams hand off.

Linux, AWS, Azure, identity, backup and disaster recovery, virtualization migration, and offensive security — delivered by senior engineers with two decades in enterprise environments. We back up other MSPs on the projects they cannot staff, and we run IT directly for businesses that would rather it just worked.

For MSPs & MSSPs

Be the partner who never says no

White-label senior engineering for Linux, cloud, IAM, and complex migrations. You keep the client and the relationship. We stay invisible.

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For Businesses

IT that stops being a problem

Managed IT, cybersecurity, cloud, and project engineering from one accountable team — with the enterprise depth most providers your size cannot offer.

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Years of enterprise IT and security engineering
20+ Years of enterprise IT and security engineering
VMs migrated in a single cutover, 120 TB moved
300+ VMs migrated in a single cutover, 120 TB moved
White-label delivery under your brand
100% White-label delivery under your brand
Partner clients ever solicited or poached
Zero Partner clients ever solicited or poached

Partner capabilities

The six areas MSPs hand us most

Every one of these is work we have delivered under another provider's brand, into production, with a signed statement of work behind it.

Linux & Unix

Server estates your team would rather not own — built, hardened, patched, and kept alive.

  • RHEL
  • Ubuntu
  • Rocky
  • Debian
  • CIS hardening
  • HP-UX
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AWS & Azure

Landing zones, migrations, Azure Local and Arc, and the governance to keep spend from drifting.

  • Azure Local
  • Azure Arc
  • AWS
  • AVD
  • Microsoft 365
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Identity & IAM

Directory migrations and access models — the projects where a mistake locks out an entire organization.

  • Entra ID
  • Active Directory
  • AWS IAM
  • Duo
  • SSO
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Backup & DR

Immutable backup architecture and disaster recovery you have actually failed over and measured.

  • Veeam
  • Immutability
  • Azure Site Recovery
  • NetApp
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Virtualization & Migration

VMware exits and hypervisor moves at scale, in waves, without losing a workload.

  • VMware
  • Hyper-V
  • Proxmox
  • Nutanix
  • SimpliVity
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Security & Offensive Testing

Penetration testing, posture assessments, and the detection stack to act on what they find.

  • Penetration testing
  • Defender
  • SIEM
  • Vulnerability mgmt
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How partnership works

Partnerships

Vendor programs we hold

We sell and manage the licensing as well as engineering the platform, so one team is accountable for both the product and whether it works.

  • Microsoft

    Cloud Solution Provider (CSP)

    Microsoft 365 and Azure licensing sold, managed, and right-sized directly.

    • Microsoft 365 and Azure subscription management
    • License right-sizing and renewal management
    • Azure cost governance against real consumption

  • Veeam

    Cloud & Service Provider (VCSP)

    Veeam licensing and managed backup delivered as a service.

    • Veeam licensing sold and managed
    • Backup and disaster recovery as a managed service
    • Immutable and offsite repository options

  • Amazon Web Services

    AWS Partner

    AWS billing transfer, consolidated invoicing, and cost management.

    • AWS billing transfer and consolidated invoicing
    • Cost optimization against actual usage
    • Architecture and migration under one accountable partner

  • HPE

    Hardware partner

    ProLiant, Alletra, Aruba Networking, and VM Essentials, quoted and delivered.

    • HPE ProLiant servers and Alletra storage
    • HPE Aruba Networking
    • HPE VM Essentials for VMware alternatives

  • CrowdStrike

    Endpoint security partner

    Falcon endpoint and identity protection, licensed and operated.

    • Falcon endpoint detection and response
    • Deployment, policy tuning, and ongoing operation
    • Licensing alongside the engineering to run it

  • Arctic Wolf

    Managed detection partner

    Round-the-clock monitored detection and response, deployed and managed by us.

    • 24/7 monitored detection via the vendor security operations center
    • Onboarding, log source coverage, and alert tuning
    • Escalation handling and remediation engineering

For MSP and MSSP partners, procurement is optional and always yours to direct. If you hold your own vendor relationships, keep them — we deliver the engineering on top. If you would rather not carry it, we quote and invoice you, never your client.

Why Epic

Depth you would normally have to hire for

Most providers scale by adding tickets per technician. We scale by being the team you call when the ticket is the one nobody wants.

  • Senior engineers only

    No tier-one bench, no offshore hand-off, no learning on your account. The person scoping the work is the person doing it.

  • Written scope before the work

    Every engagement starts with a statement of work naming deliverables, assumptions, client responsibilities, and hours. No surprise change orders.

  • Recovery you have actually tested

    We measure real recovery time and recovery point per platform and hand you the evidence — not a backup job that reports green.

  • The stack most MSPs skip

    Linux, HP-UX, Proxmox, Azure Local, Entra ID, AWS IAM, Veeam immutability, SCADA segmentation. The tickets that stall your queue.

Industries

Environments we already know

Sector context is half the work. These are the environments where we already know the constraints, the calendars, and the auditors.

Questions

Before you call

The things partners and clients ask first. If yours is not here, ask it directly.

Common questions

Do you white-label under our brand?

Yes. For MSP and MSSP partners we deliver entirely under your brand — your ticketing system, your client communication, your logo on the deliverables. Your client never needs to know Epic IT Support was involved.

Will you poach our clients?

No. Non-solicitation is written into every partner agreement, and we have never approached a partner client directly. Our partner channel is the business — undermining it would end it.

What kind of work do MSPs hand you most often?

Linux server estates, VMware exits to Azure Local or Proxmox, Entra ID and Active Directory migrations, Veeam architecture with immutable repositories, AWS and Azure landing zones, and penetration testing. Broadly: anything where a mistake is expensive and the skill is scarce.

How do you engage — project, retainer, or hourly?

All three. Fixed-scope projects with a signed statement of work, monthly retainers for ongoing managed coverage, and prepaid blocks of hours for on-demand escalation. Most partners start with a block of hours and move to a retainer.

Are you US-based?

Yes. Epic IT Support is a veteran-owned Georgia corporation headquartered in Savannah, delivering remotely to clients nationwide. All engineering is performed by US-based staff.

What industries have you worked in?

K-12 school districts and community colleges, city governments and public utilities, healthcare, manufacturing and logistics, and financial services — including regulated environments with formal recovery and audit requirements.

Have a project your team cannot staff?

Tell us the environment and the deadline. You will talk to the engineer who would do the work — not a salesperson.

Start a conversation Call (912) 225-0483