For businesses
IT that stops being something you think about
Day-to-day support, security, and infrastructure from one accountable team — with the enterprise depth to handle the projects most providers your size would subcontract. In fact, they subcontract them to firms like ours.
What changes
What you are actually buying
Not a bundle of tools. Four outcomes that are measurable within a quarter.
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Fewer things break
Patching, monitoring, and lifecycle management run on a schedule instead of in response to a complaint. Most of the tickets you have today are preventable.
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You can answer the security questionnaire
Cyber insurers and enterprise customers now audit their suppliers. We build the controls and produce the evidence, so a renewal is paperwork rather than a scramble.
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Recovery is a tested number
You get a measured recovery time and recovery point per system, proven by an actual restore — not an assumption based on a backup job reporting green.
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One accountable team
The same engineers handle the help desk ticket, the Azure migration, and the penetration test. Nothing falls into the gap between three vendors.
Services
Nine ways we help
Take all of it, or take the one piece your team cannot cover. Both are normal.
Managed IT
Help desk, monitoring, patching, vendor management, and the strategic planning most providers charge extra for.
- Help desk
- RMM
- Patching
- vCIO
- Microsoft 365
Cybersecurity
Defender and SIEM deployment, posture assessments, penetration testing, and the evidence your insurer wants.
- Defender
- Sentinel
- Pen testing
- MFA
- Awareness
Cloud
Azure, AWS, and Microsoft 365 — migration, ongoing management, and keeping the bill from drifting.
- Azure
- AWS
- Microsoft 365
- AVD
- Azure Local
Backup & Disaster Recovery
Immutable backup that survives ransomware, and a recovery plan you have actually tested and timed.
- Veeam
- Immutability
- Azure Site Recovery
- DR testing
Managed Detection & Response
Round-the-clock monitored detection on Arctic Wolf and CrowdStrike — deployed, tuned, and answered when it fires.
- Arctic Wolf
- CrowdStrike Falcon
- 24/7 monitoring
- Response
CMMC Readiness
Scoping, NIST 800-171 gap assessment, SSP and POA&M — and the remediation engineering, not just the paperwork.
- CMMC L1 & L2
- NIST 800-171
- SSP & POA&M
- DIB
Licensing & Procurement
Microsoft CSP, Veeam VCSP, CrowdStrike, Arctic Wolf, HPE hardware, and AWS billing transfer — right-sized, not just renewed.
- Microsoft CSP
- Veeam VCSP
- HPE
- AWS billing
Virtual CIO
A costed roadmap, an honest risk register, and a technical voice in the room when budgets get decided.
- Roadmap
- Budget
- Risk register
- Vendor management
Project Engineering
Fixed-scope migrations, refreshes, and assessments — with a written statement of work and a real number.
- VMware exits
- Server refresh
- Entra ID
- Assessments
Industries
Sectors we already understand
Knowing the technology is half of it. Knowing the academic calendar, the plant shutdown window, or the examiner's expectations is the other half.
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K-12 & Higher Education
Districts, community colleges, E-Rate-aware scheduling
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Local Government
Cities, utilities, special districts, SCADA segmentation
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Healthcare
Clinical uptime, HIPAA-aligned backup and access control
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Manufacturing & Logistics
Plant-floor continuity, ERP infrastructure, multi-site WAN
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Financial Services
Examiner-ready controls, immutable retention, DR evidence
Questions
Before you switch providers
The questions worth asking any provider, answered plainly.
Service questions
What size of business do you work with?
Typically organizations from around 25 to 500 staff, plus larger enterprises that engage us for specific project work. The common thread is that the environment is complex enough that generic IT support has stopped being sufficient — a manufacturing plant, a school district, a city, a business with regulatory obligations.
Do you replace our IT staff or work alongside them?
Both models are normal. Some clients have no internal IT and we run everything. Others have a capable internal team and engage us for the specialist layer — Linux, cloud architecture, security testing, disaster recovery — that would not justify a full-time hire. We are explicitly comfortable being the second team rather than the only one.
How is managed IT priced?
Recurring services are priced monthly against a defined scope and coverage window, usually per user or per device depending on the environment. Project work is quoted from a written statement of work with a fixed schedule of fees. We do not quote a monthly number before understanding what is actually in the environment.
Are you local to us?
Epic IT Support is headquartered in Savannah, Georgia and delivers remotely to clients nationwide. Most of our work — including infrastructure migrations, identity projects, and security assessments — is performed remotely as a matter of course. On-site work is arranged where a project genuinely requires hands in a rack.
What happens in the first month?
Discovery and documentation come first: a full inventory of what exists, what is supported, what is exposed, and what is undocumented. That produces a prioritized remediation list. Nearly every new environment has a handful of urgent items nobody knew about, and we would rather find them in week one than during an incident.
Do you require a long contract?
Recurring services run on a term agreed in the statement of work, and project work carries no ongoing commitment at all. We would rather earn renewal than enforce it.
Tell us what is not working
A conversation with an engineer, not a sales process. If we are not the right fit, we will say so and point you somewhere better.