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Epic IT Support

Industry

K-12 and higher education

School districts and community colleges run genuinely enterprise-scale infrastructure on public budgets, with a change calendar dictated by the academic year. The technology is the straightforward part. Doing it between terms, through a board-approved procurement, without disrupting instruction is the actual job.

  • Migrations scheduled around academic calendar blackout periods
  • Hyper-converged and cluster refresh across district data centers
  • Student and staff identity, SSO, and conditional access
  • Microsoft 365 and Google Workspace in both directions
  • Delivery through your existing VAR or procurement vehicle
  • Documentation and training so district staff retain ownership

What we deliver

Data center and virtualization

The infrastructure behind student information systems, instructional applications, and district operations.

  • Hypervisor migration, including VMware exits to Azure Local or Hyper-V
  • Hyper-converged platform deployment and expansion
  • Failover cluster design, build, and validation
  • Storage array refresh and datastore restructuring
  • Firmware and software lifecycle remediation across the estate

Cloud and identity

Tenant work and access models that have to accommodate students, staff, and a constant enrollment cycle.

  • Microsoft 365 and Google Workspace tenant migration in either direction
  • Entra ID deployment, hybrid identity, and single sign-on
  • Conditional access and multi-factor authentication for staff
  • Azure Virtual Desktop for lab and remote instruction scenarios
  • Azure Site Recovery for critical district systems

Security and compliance

Districts are a standing ransomware target, and increasingly have to demonstrate controls rather than describe them.

  • Microsoft 365 and Entra ID security posture assessment
  • Microsoft Defender deployment and policy tuning
  • Immutable backup so an incident does not become a closure
  • Network segmentation between instructional and administrative networks
  • Penetration testing and remediation with documented closure

Backup and continuity

Student records and instructional continuity, protected in a way that survives a domain compromise.

  • Immutable Veeam repositories isolated from district Active Directory
  • Microsoft 365 protection, which is very often the gap
  • Recovery objectives agreed with district leadership and costed
  • Live recovery testing with measured recovery time and recovery point
  • Runbooks district staff can execute without vendor assistance

Questions

What people ask

K-12 and higher education — questions

Can you work through our existing reseller or state contract?

Yes, and it is our most common education arrangement. A large share of our district and college work is delivered as professional services alongside hardware and licensing supplied by a VAR the district already has a relationship with. We can also supply hardware and licensing ourselves where a district would rather buy from a single source. Your procurement path is yours to choose — we work either way.

How do you schedule around the school year?

Blackout periods are agreed before the project plan is written. Major infrastructure work is typically scheduled for summer or winter break, with wave-planned migrations sequenced so that anything touching instructional systems lands outside testing windows and the opening weeks of a term.

Will our staff be able to run it afterwards?

That is an explicit deliverable rather than a hope. Engagements close with as-built documentation, operational runbooks, and training sessions for district IT staff covering day-to-day operations, storage management, and maintenance. Districts lose staff and cannot afford knowledge to leave with them.

Do you understand E-Rate and public procurement constraints?

We work within them regularly, including board approval cycles, fiscal year boundaries, and the documentation public entities need for their own records. We are not an E-Rate consultant and will say so plainly, but we know how to structure a statement of work that survives a procurement review.

Working in k-12 & higher education?

Tell us the environment and the constraint you are working around. Sector context shapes the answer more than most vendors admit.